Elite Service Messenger – Terms & Conditions

Last Updated: September 21, 2026

These Terms & Conditions (“Terms”) govern courier and delivery services provided by Elite Service Messenger (“ESM,” “we,” “our,” or “us”).

By requesting, scheduling, purchasing, or using an ESM service, the client, ordering organization, and the person submitting the order on its behalf (collectively, “Client” or “you”) agree to these Terms.

1. Website Orders and Acceptance of These Terms

If an order is submitted through the ESM website, the person submitting the order represents that they are authorized to place the order and, if applicable, to bind the organization named in the order.

Before submitting an order through the ESM website, the user must affirmatively acknowledge and agree to these Terms. By selecting the required acknowledgment and submitting the order, the Client accepts these Terms.

If an order is placed by email, telephone, or another method, acceptance may also occur when the Client expressly agrees to these Terms or proceeds with service after receiving notice that these Terms apply.

2. Services

ESM provides professional courier and delivery services, including:

• Same-Day Delivery

• Priority Delivery

• Rushed / Direct Delivery

• After-Hours and Weekend Delivery

• Additional Stops

• Return-to-Origin Service

• Tailored or Custom Courier Services

Service availability depends on geographic coverage, timing, workload, vehicle capacity, safety, and other operational considerations.

ESM is a courier service and is not a process server, law firm, escrow holder, title company, notary, or legal adviser unless a separate service is expressly identified in writing.

ESM does not provide legal advice or make representations regarding the legal sufficiency, filing status, or effect of documents transported.

3. Client Responsibilities

The Client must provide complete and accurate:

• Pickup and delivery addresses

• Contact information

• Access instructions

• Reference information

• Requested timing

• Special handling instructions

The Client is responsible for ensuring that all items are lawful to transport, properly packaged, sealed, labeled, and suitable for ordinary courier handling.

The Client must disclose any unusual size, weight, value, fragility, temperature requirement, hazardous characteristic, or other special condition before dispatch.

4. Prohibited or Restricted Shipments

ESM may refuse, stop, return, or cancel service for any item or request that is:

• Unlawful

• Unsafe

• Hazardous

• Improperly packaged

• Misrepresented

• Outside ESM’s operating capabilities

• Inconsistent with these Terms

ESM may also refuse service when required information is missing or when circumstances create a material safety, legal, or compliance concern.

5. Pricing, Mileage, Fees, and Quotes

Pricing is based on factors including:

• Service level

• Route and mileage

• Number of stops

• Timing

• Special handling

• After-hours or weekend requirements

• Return-to-origin requests

• Other applicable charges

The price shown on the ESM website, stated in a written quote, or confirmed by ESM for a particular order controls for that order, subject to correction of obvious errors and changes requested by the Client.

Published rates, including mileage, mileage rates, and fees, may change prospectively.

Additional charges may apply when the Client:

• Changes an address

• Adds a stop

• Changes the service level

• Requests a return trip

• Causes material waiting time

• Requests work outside the original order scope

6. Payment and Billing

Payment is due according to the billing terms assigned to the Client or stated on the invoice.

Unless ESM has approved other billing terms in writing, payment may be due upon receipt or completion of service.

Past-due balances may be subject to reasonable collection costs and other remedies permitted by law.

The Client is responsible for charges incurred by persons authorized to order on the Client’s account or on the Client's behalf.

7. Cancellations and Changes

Cancellation or rescheduling charges may apply after an order has been accepted, prepared, dispatched, or otherwise committed to courier resources.

The applicable cancellation fee, if any, will be the fee stated in ESM’s current pricing, quote, or order confirmation.

Material changes to an active order may require:

• Repricing

• A different service level

• A revised delivery deadline

8. Delivery Times and Service Windows

Requested delivery times and service windows are targets unless ESM expressly agrees in writing to a guaranteed time.

ESM is not responsible for delay caused by circumstances outside its reasonable control, including:

• Traffic

• Road closures

• Accidents

• Vehicle breakdowns

• Severe weather

• Natural disasters

• Strikes

• Civil disturbances

• Governmental actions

• Building access restrictions

• Recipient unavailability

• Incorrect information

• Other force majeure events

9. Proof of Delivery and Completion

Delivery may be confirmed by:

• Recipient name

• Signature

• Photo

• Timestamp

• Electronic confirmation

• Another reasonable proof-of-delivery method

Delivery is deemed complete when the item is delivered to the stated destination and accepted by the intended recipient, an authorized representative, building staff, or another person reasonably appearing authorized to receive it, unless the Client provided different written instructions before delivery.

10. Loss, Damage, and Limitation of Liability

ESM will exercise reasonable care in handling shipments.

To the fullest extent permitted by law, ESM’s liability for direct physical loss of or damage to an item is limited to the lesser of:

1. The documented replacement value of the affected item; or

2. The amount paid for the applicable courier service,

unless ESM expressly accepts a higher declared value in writing before service begins.

ESM is not liable for consequential, incidental, indirect, special, exemplary, or punitive damages, including:

• Lost profits

• Lost business

• Lost data

• Loss of goodwill

These limitations do not exclude liability that cannot lawfully be limited or excluded.

Claims should be reported promptly with reasonable supporting documentation.

11. Confidentiality and Privacy

ESM treats nonpublic documents and materials entrusted to it as confidential and will not intentionally disclose their contents except:

• As necessary to perform the service

• As authorized by the Client

• As required by law

Personal information is handled according to ESM’s Privacy Policy.

12. Email and Electronic Communications

By submitting an order, the Client authorizes ESM to send transactional emails and other electronic communications reasonably necessary to process and complete that order.

These communications may include:

• Order confirmations

• Status updates

• Proof-of-delivery notices

• Invoices

• Receipts

• Service-related follow-up

This authorization does not by itself enroll a Client in promotional marketing communications.

13. SMS Terms – ESM Dispatch (Authorized Personnel Only)

ESM Dispatch is an internal operational SMS program for authorized ESM personnel who separately opt in to receive dispatch and order-management messages.

The program may send:

• New-order alerts

• Pricing summaries

• Approval requests

• Edit or rejection actions

• Dispatch updates

• Workflow status updates

• System alerts

Customer submission of a courier order does not enroll the customer in ESM Dispatch and does not constitute consent to receive SMS messages.

Message frequency varies based on order activity.

Message and data rates may apply.

Authorized personnel may reply STOP to opt out or HELP for assistance.

For support, contact:

Email: EliteServiceMessenger@gmail.com
Phone: +1 (213) 640-7018

Carriers are not liable for delayed or undelivered messages.

Participation is subject to ESM’s Privacy Policy.

14. No Third-Party Marketing Use of SMS Opt-In Data

ESM does not sell or share SMS opt-in data or personal information with third parties for marketing purposes.

Any mobile number or SMS consent collected for ESM Dispatch is used only for:

• Authorized operational communications

• Account administration

• Security

• Compliance

• Related business purposes described in ESM’s Privacy Policy

15. Refusal or Suspension of Service

ESM may refuse, suspend, or terminate service when a request is:

• Unsafe

• Unlawful

• Fraudulent

• Abusive

• Materially inconsistent with the order information provided

• Otherwise, in violation of these Terms

ESM may also suspend service for material nonpayment or repeated misuse of ESM services.

16. Changes to These Terms

ESM may update these Terms from time to time.

Updated Terms apply prospectively to orders submitted after the revised Terms are published, unless applicable law permits or requires otherwise.

The version of these Terms in effect when an order is submitted will generally govern that order.

17. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Subject to any nonwaivable rights under applicable law, disputes concerning these Terms or ESM services shall be brought in a court of competent jurisdiction located in Los Angeles County, California.

18. Severability and Entire Agreement

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

These Terms, together with the applicable order, quote, invoice, pricing terms, Privacy Policy, and any written client-specific agreement, constitute the agreement governing the applicable service.

If a separately signed written agreement conflicts with these Terms, the signed agreement controls to the extent of the conflict.

19. Contact

Elite Service Messenger

Email: EliteServiceMessenger@gmail.com
Phone: +1 (213) 640-7018