Elite Service Messenger Privacy Policy
Last Updated: September 21, 2026

Elite Service Messenger (“ESM,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

This Privacy Policy applies to information collected through the ESM website, courier order forms, email communications, business interactions, and the internal ESM Dispatch messaging program.

1. Information We Collect

We may collect information that clients, authorized representatives, and ESM personnel provide directly to us, including:

• Name

• Company or organization name

• Email address

• Telephone or mobile number

• Pickup and delivery addresses

• Delivery instructions

• Reference or order numbers

• Requested service level

• Billing information

• Payment method information

• Communications with ESM

• Courier order details

• Proof-of-delivery information

• SMS consent information for authorized ESM personnel

We may also collect information generated in connection with the performance of courier services, including order timestamps, route information, mileage, service status, delivery confirmation, and related operational records.

2. How We Use Information

ESM may use collected information to:

• Receive and process courier orders

• Verify order details

• Schedule and perform deliveries

• Calculate mileage and service pricing

• Communicate order confirmations and service updates

• Provide proof-of-delivery information

• Generate and send invoices and receipts

• Maintain customer and business records

• Provide customer support

• Prevent fraud, misuse, or duplicate orders

• Improve ESM operations and service quality

• Comply with legal, regulatory, accounting, and tax obligations

• Operate the internal ESM Dispatch messaging program

Customer contact information submitted for a courier order may be used to send transactional emails reasonably necessary to process and complete that order.

Submission of a courier order does not automatically enroll a customer in any SMS messaging program.

3. ESM Dispatch SMS Program

ESM Dispatch is an internal operational SMS program available only to authorized ESM personnel who separately agree to receive text messages.

ESM Dispatch messages may include:

• New-order alerts

• Pricing summaries

• Approval requests

• Edit or rejection requests

• Dispatch updates

• Workflow status updates

• System or operational alerts

Message frequency varies based on order activity.

Message and data rates may apply.

Authorized personnel may reply STOP to opt out or HELP for assistance.

Mobile numbers and SMS consent collected for ESM Dispatch are used only for authorized operational communications and related administrative, security, and compliance purposes.

4. SMS and Mobile Information Privacy

ESM does not sell, rent, transfer, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent are not transferable to another business or organization.

ESM may use service providers that help deliver or operate the messaging service, but such providers may process information only as necessary to provide those services and not for their own marketing or promotional purposes.

This section is intended to apply specifically to mobile information and messaging consent associated with ESM Dispatch.

5. How We Share Information

ESM does not sell personal information.

We may disclose information when reasonably necessary to operate the business or provide requested services, including to:

• Technology and infrastructure providers

• CRM, workflow, email, mapping, payment, accounting, or communications service providers

• Professional advisers such as accountants, attorneys, or insurers

• Government agencies, regulators, courts, or law enforcement when required by law

• Other parties when necessary to protect ESM, its clients, personnel, property, or legal rights

Any such disclosure is limited to the information reasonably necessary for the applicable purpose.

The sharing described above does not include selling or sharing mobile numbers, SMS opt-in data, or messaging consent for third-party marketing or promotional purposes.

6. Service Providers

ESM may use third-party technology providers to operate its business and provide courier services.

These providers may support functions such as:

• Website hosting

• Customer relationship management

• Workflow automation

• Email delivery

• Routing and mapping

• Billing and invoicing

• Internal messaging

• Data storage and security

Service providers may process information on ESM’s behalf only as necessary to perform the services they provide.

7. Cookies and Website Information

The ESM website may use cookies or similar technologies necessary for website functionality, security, analytics, or performance.

Depending on the services enabled on the website, certain technical information may be collected automatically, such as:

• Browser type

• Device type

• IP address

• Approximate location

• Pages visited

• Website interaction information

ESM may use this information to maintain, secure, and improve its website and services.

8. Data Security

ESM uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

ESM retains information for as long as reasonably necessary to:

• Provide requested services

• Maintain business and delivery records

• Process billing and payments

• Resolve disputes

• Meet legal, accounting, tax, insurance, or compliance requirements

• Protect ESM’s legal rights

Information may be deleted, anonymized, or archived when it is no longer reasonably necessary for these purposes.

10. Your Choices and Requests

You may contact ESM to request access to, correction of, or deletion of certain personal information, subject to applicable legal and business-record retention requirements.

Authorized ESM personnel participating in ESM Dispatch may opt out of SMS messages at any time by replying STOP.

For messaging assistance, reply HELP or contact ESM directly.

11. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the circumstances and applicable legal requirements, these rights may include the ability to request information about personal data collected, request correction or deletion, or receive information regarding certain disclosures.

ESM does not sell personal information or mobile messaging consent.

Requests may be submitted using the contact information below.

12. Children’s Privacy

ESM services are intended for businesses and adults arranging courier services.

ESM does not knowingly collect personal information from children under 13 through its courier order process.

13. Changes to This Privacy Policy

ESM may update this Privacy Policy from time to time.

Changes become effective when the revised Privacy Policy is published on the ESM website. The “Last Updated” date at the top of this page identifies the current version.

14. Contact

Elite Service Messenger

Email: EliteServiceMessenger@gmail.com
Phone: +1 (213) 640-7018